Magazine for the professional nail industry.
Issue link: http://nailsmag.epubxp.com/i/213903
Improving Customer Relationships survival guide sponsored by Manage Anywhere, Anytime First-class management is an absolute must for the success of any salon. It not only makes your life easier, but it promotes a professional and stress-free environment. Each technician can focus on her own task, productivity increases, and your customers are pleased with the organized service other salons simply do not provide. SalonPOS is a salon management iPad application designed to bring your salon to the next level. 1. Start building your customer base by collecting your clients' information: name, e-mail address, DOB, etc. Remember, once you're comfortable asking, your customers will be comfortable sharing, so stop being awkward and don't be afraid! 2. Schedule appointments and set up auto e-mail/text reminders. Did you know that 98% of texts are read?! This will save your receptionist time on the phone as well as reduce the number of no-shows. 3. Record your clients' payments. SalonPOS organizes all past transactions, so that you can see clients' favorite services, preferred technicians, and memos. Use this helpful information to provide a more personalized experience. 4. Show your clients that you care and send them a thoughtful happy birthday or happy anniversary e-mail/text message. 5. Send a mass e-mail/text marketing campaign. Send your customer base $5 coupons that they can redeem at their next visit. This is sure to bring back customers as well as drive up sales! www.salonpos.net