Nails Magazine

MAR 2015

Magazine for the professional nail industry.

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Page 159 of 208

158 | NAILS MAGAZINE | MARCH 2015 TRUE STORY: PREPARATION H DISGRACE "This was probably eight or nine years ago; I only had two years under my belt as a nail tech at the time. This super sweet lady came in with a set of acrylics and needed a fll. We were chatting away as I was removing her polish and that's when I saw it. Her ring, middle, and index nail beds were brown, oozing, and smelled! Being a professional, I had to keep my cool and try not to lose my lunch. I asked her what had happened and she explained she had had some bad nails done a while back and 'caught something' from the spa. She hadn't been to a doctor yet because she was using Preparation H on them frst! At this point in the game I had seen the odd fungus or green nail, but this? They didn't teach us this in school! I knew Preparation H wasn't going to help her nails. I very kindly explained to her what was going on with her nails wasn't good, and it was so far past the mold stage that I feared she would lose those nails entirely. I removed as much of the acrylic as I could and asked her to get herself to a doctor ASAP. What's even more horrifying is that before she came to me one other nail tech had flled them in that condition and never did anything about it! Yuck!" Amy Tomlinson British Columbia, Canada DAMAGE CONTROL: "Amy, I am sorry you experienced this and will tell you, it is the worst infection story I have heard! You were correct in not performing a fll on her, but you should not have actually touched her. Suggesting she go to her physician was good, but maybe not strong enough. I would have sent her to the emergency room. She sounds like she was trying to still wear nails. After she left you she may have continued to look for someone to reapply them, as disgusting as it sounds. I recommend not performing any service on a client such as her. Removing the product may have caused more harm and sufering for which she could say you are responsible. I know you were trying to help, but in this case it was not appropriate; she needed medical care. Before these clients leave, have them sign something that says they were infected when they came to you and you did not cause it (waiver of responsibility). I tell you that from an experience about 30 years ago. A new client came into my salon swollen and red around her nails, and the nail plates were lifting. I told her that I could not work on her, and she begged me to put them back on. I didn't, and suggested she allow them to heal and never wear nails again. About a year later she sued the salon she went to before me, my salon, me, and the one who she went to after me who reapplied them. She had lost all her nails and since her appearance was important to her work, she sued each of us for $100,000. I have no idea what the other salons paid, but my insurance company paid her $10,000, even though I had no fault. They told me to get a waiver from any similar clients from that time forth. I had one designed and kept it handy. It's been years so obviously she is not going to sue you, but in cases of any infection I say, don't touch, and get them to sign a waiver." Janet McCormick VP of educational development, Medinail Learning Center Chattanooga, Tenn. TRUE STORY: DEFINITELY NOT GEL-POLISH "My most embarrassing moment as a nail technician was with a frst-time customer. She was having me remove gel-polish that was done elsewhere. As I was using my orangewood stick to remove the gel-polish, she mentioned she believed that there was some under her nail. I took the orangewood stick under the nail to attempt to remove the 'gel-polish.' It was not gel- polish; it was a booger! I immediately folded the towel over the booger to prevent the customer from seeing it. I have to say I was utterly embarrassed until I noticed she didn't even realize what had happened." Karalee Chabot Nashua, N.H. DAMAGE CONTROL: "Karalee, I'm blushing along with you! No one likes to be embarrassed, and sadly it could prevent a client from returning. Quickly taking care of it like you did is ideal. If the client should notice, you can always chalk it up to something dismissive and move on. An example would be 'Must have been an odd piece of sponge in the wrap' or 'oops must have been a fuzzie in the cotton.' They may or may not realize you're giving them cover, but it will allow them to dismiss it instead of fretting. To prevent these types of situations, clients should be taught how to thoroughly wash hands with a manicure brush before all appointments. When teaching mine, I compare it to washing up for cosmetic surgery!" Holly Schippers Nail technician and CND educator Bussey, Iowa Oops! uh-oh...

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